Complaints & Grievances

Last updated: March 2026

At Budding Futures ABA Therapy, we are committed to providing the highest quality ABA therapy services. We take all complaints and concerns seriously and want to resolve any issues as quickly as possible. If you are dissatisfied with any aspect of our services, we encourage you to let us know.

How to File a Complaint

We have a straightforward process for addressing complaints and grievances. You may file a complaint at any time, and you will never face retaliation for raising a concern.

1 Contact Your BCBA

Your first point of contact should be the Board Certified Behavior Analyst (BCBA) supervising your child's treatment. Many concerns can be resolved quickly through a direct conversation with your BCBA, who can adjust the treatment plan, address scheduling issues, or resolve other service-related matters.

2 Contact Director Mark Hirsch

If your concern is not resolved after speaking with your BCBA, or if you prefer to escalate the matter, please contact our Director directly:

When filing a complaint, please include:

• Your name and contact information
• The name of the staff member(s) involved, if applicable
• A description of the issue or concern
• The date(s) the issue occurred
• What resolution you are seeking

3 File with an External Agency

If you are not satisfied with our internal resolution, you have the right to file a complaint with the following external organizations:

• Colorado Department of Regulatory Agencies (DORA): DORA oversees the licensing of healthcare professionals in Colorado. You can file a complaint about a licensed professional at dora.colorado.gov/file-complaint or by calling (303) 894-7855.
• Behavior Analyst Certification Board (BACB) Ethics Department: If your concern involves the ethical conduct of a Board Certified Behavior Analyst, you may file a complaint with the BACB at bacb.com/ethics-information.
• Your insurance company: If your complaint relates to billing, coverage, or insurance-related matters, you may also contact your insurance company's member services department directly.

Response Timeline

We are committed to addressing complaints promptly:

• Acknowledgment: We will acknowledge receipt of your complaint within 2 business days
• Investigation: We will conduct a thorough review of your concern, which may include speaking with staff members involved, reviewing documentation, and gathering relevant information
• Resolution: We aim to resolve all complaints within 30 calendar days. If additional time is needed, we will notify you and provide an updated timeline
• Follow-up: After resolution, we may follow up with you to ensure the issue has been adequately addressed

Types of Complaints We Address

Our complaints process covers concerns related to:

• Quality of ABA therapy services
• Staff conduct or professionalism
• Scheduling and availability issues
• Billing and insurance disputes
• Privacy and confidentiality concerns
• Communication breakdowns
• Safety concerns
• Discrimination or access issues (see our Non-Discrimination Policy)

No Retaliation

Budding Futures ABA Therapy prohibits retaliation against any individual who files a complaint or participates in a complaint investigation. Filing a complaint will not affect the quality or availability of services provided to your child.